Shipping Policy Please read
Jazzy Cheesecakes now ships everywhere in the continental U.S.! Sorry Alaska and Hawaii, we’re afraid that the bears and sharks will get to your dessert before you do!
Shipping Timeframes
- Orders ship Monday-Wednesday only.
- Orders ship with 2-3 business days* from time of order. Order placed after 5pm are considered the next business day.
*Please note we are unable to Ship on national holidays, in this case shipping will be pushed to the next available date.
*Please refrigerate immediately upon arrival.
Incorrect Addresses
If an incorrect address is submitted, please contact us via email shipping@jazzycheesecakes.com within 2 hours. Please include name, order # and correct address. Once package has shipped, we are unable to update the shipping address. Please contact the shipping provider for further assistance
We do not ship to PO BOX, mailrooms or any address that does not directly transfer to the intended party.
Delivery
-We do recommend someone be at the delivery address to refrigerate/freeze the product upon receipt. If, however, for some reason you are unable to receive your package and/ or it is left out for a extended amount of time, we cannot accept responsibility for quality of the product.
-We are not responsible for lost or stolen product once delivered
-Damages must be reported within 24 hours of delivery, please email shipping@jazzycheesecakes.com with photos of the inside and outside of the box and product, Name, order number and address. A Jazzy team member will respond with further instructions.
-If you receive a incorrect order, we will send a replacement free of charge. Email us within 24 hours of receiving you order at shipping@jazzycheesecakes.com with your name, contact number, order number and pictures of what you received.
Cancellations
Cheesecake are baked by hand in our facility in Charlotte NC, because we want to ensure shipping in a timely manner we do not allow cancellations after orders are placed.
Refund Policy
We want every customer to enjoy our desserts as much as we do. It is our hope that any product picked up in our store, shipped to your doorstep or hand delivered by one of our amazing team members be pleasurable. At this time we do not offer refunds.
